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Quality Guarantee
Your satisfaction is very important to the plan underwriter, and to IMG
as the plan administrator. If, for any reason, you are not pleased with
this product, you may submit a written request for cancellation and refund
of your premium. In order to be considered for a full refund, your request
for cancellation must be received by IMG prior to your effective date. If
you do not have any claims filed with IMG, you may cancel your plan after
your effective date, however, the following conditions will apply: 1) you
will be required to pay a US$25 cancellation fee and 2) only full month
premiums will be considered for refunds (e.g., if you choose to cancel
your coverage two months and two weeks prior to the date your coverage
ends, IMG will only consider the two full months for a refund). If you have
filed claims, your premium is non-refundable.
Precertification, Emergency Evacuation and Repatriation
For precertification, emergency evacuation and repatriation, please call:
IMG in the US: 1-800-628-4664 (toll free) or 1-317-655-4500. Call IMG
outside the US: 001-317-655-4500 (collect if necessary). This information will
also be provided on your ID card.
IMG must be notified prior to treatment or within 48 hours of an emergency.
To Report Claims
Please mail completed claim forms to International Medical Group, Claims Department,
P.O. Box 88500, Indianapolis, IN 46208-0500 USA. All IMG contact numbers, claim
forms and Certificate Wordings will be included in the fulfillment kit. IMG
may also be contacted by fax: 317- 655-4505 or e-mail: insurance@imglobal.com.
This web page contains only a consolidated and summary description
of all current Patriot Group Travel Medical Insurance benefits, conditions,
limitations and exclusions. A certificate containing the complete Certificate
Wording with all terms, conditions and exclusions will be included in the
fulfillment kit. IMG reserves the right to issue the most current
Certificate Wording for this insurance plan in the event this application
and/or brochure has expired, is modified, or is replaced with a newer
version. Current Certificate Wordings are available upon request. |